Frequently Asked Questions
Everything you need to know about your Tivoli Audio experience.
What is the standard shipping timeframe for orders?
Orders typically process within 1-2 business days. Standard shipping within the continental United States usually takes 3-7 business days depending on your location.
What is your return policy for audio equipment?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund, minus shipping costs.
Do Tivoli Audio products come with a warranty?
Yes, all new products purchased through our official store come with a one-year limited manufacturer's warranty covering defects in materials and workmanship.
How do I pair my Bluetooth-enabled Tivoli radio?
Switch the source knob to 'BT', enable Bluetooth on your device, and select 'Tivoli Audio' from the list of available devices. You will hear a confirmation tone once the connection is established.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are replacement parts available for older models?
We stock various replacement parts such as antennas, power supplies, and knobs for many of our classic models. Please check our Accessories section or contact support for specific parts.