Returns & Exchanges
We want you to be completely satisfied with your premium audio experience. If you are not happy with your purchase, you can return your product in its original packaging within 30 days of delivery for a full refund.
Initiate a Return
Contact our support team or visit our online returns portal with your order number and email address to start the process.
Prepare Your Package
Carefully repack your Tivoli Audio product in its original box with all included accessories, manuals, and cables to ensure safe transit.
Ship Your Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned unit, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing